HOME BY HARLEQUIN return and exchange policy is only applicable to products 
that have been purchased directly through homebyharlequin.com.au

All sales are final. Unfortunately HBH does not accept returns for change of mind.

All orders are packaged diligently however standard shipping includes insurance. In the case of a damaged parcel, please notify hello@homebyharlequin.com.au within 48hours. You are required to include clear photos of the damaged packaging and/or products. Without timely photos HBH will not be able to claim insurance and guarantee a refund.

If products are misused HBH will not accept responsibility for any damage caused.

Please read the Care Guidelines carefully which are available on the website and included with every order.

If you wish to cancel your item you have a 24 hour window to do so to receive a full refund.

Please note vessel colour may vary slightly due to variations in devices, monitors and the nature of hand crafted products.